Refund & Warranty Policy

Last updated: October 20, 2026

Warranty

Every package is covered by our warranty for as long as your plan is active. If your account stops working during your plan, message our Facebook page with your order code and a screenshot of the problem. We will fix the account or replace it with a working one.

Shared accounts may occasionally log out or need a new login because the account is used by several customers. This is a normal limitation of Shared packages; we will fix it for free under the warranty.

When you can get a refund

You can request a refund at any time while your plan is still active (within the duration of the package you bought), if any of the following applies:

• We cannot deliver your account after your payment is confirmed.
• We cannot fix or replace a non-working account during your active plan.
• You paid more than the order amount, or paid twice for the same order.

When a refund is not available

• The account was delivered and works as described, but you changed your mind.
• Access ended because the account rules in our Terms of Service were broken (for example, changing the password of a Shared account).

How to request a refund or warranty claim

1. Message our Facebook page: m.me/61589227660203.
2. Send your order code, the mobile number used for the order, and a screenshot of the issue.
3. Approved refunds are sent to your GCash or Maya account.